How Mystery Shopping Works

From the initial consultation to in-depth reporting, here’s our step-by-step process.
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Step-by-Step Process

Consultation & Planning

We meet with you to understand your business needs and objectives.

Shopper Recruitment

We match your business with trained mystery shoppers from our extensive network.

Evaluations

Shoppers visit your store, navigate your website, or interact with your customer service team based on your customized evaluation plan.

Reporting

We deliver detailed reports with actionable insights and recommendations.

Ongoing Support

Receive ongoing consultation to implement improvements and track progress.

Transform your business through authentic, unbiased customer feedback. We help you understand what your customers truly think.

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